Data protection

Data protection

Is responsible for data processing:
Z-Zero GmbH
Talstraße 2b
56316 Raubach
Germany
+49(0)2684 978616
shop@manga-mafia.de

Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our website without providing any personal information. Each time a website is called up, the web server only automatically saves a so-called server log file, which e.g. contains the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. According to Art. 6 Para. 1 Clause 1 lit. f GDPR to protect our legitimate interests, which outweigh our interests, in the correct presentation of our offer. All access data will be deleted no later than seven days after the end of your visit to the site.

Third party hosting services

As part of processing on our behalf, a third-party provider provides the hosting and presentation services for us. All data collected as part of the use of this website or in the forms provided in the online shop as described below are processed on its servers. Processing on other servers only takes place within the scope explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. Data collection and use for contract processing, contacting and opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order or when you contact us (e.g. via the contact form or email). Mandatory fields are marked as such, since in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without their specification. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR for contract processing and processing your inquiries.
Insofar as you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR by opting to open a customer account, we use your data for the purpose of opening a customer account.
After completion of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that is permitted by law and about which we inform you in this declaration. Your customer account can be deleted at any time and either by sending a message to the contact option described below or using a function provided in the customer account.

3. Data transfer

To fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will forward the payment data collected for this to the credit institution commissioned with the payment and, if applicable, the payment service provider commissioned by us or the selected payment service provider to process payments. Some of the selected payment service providers also collect this data themselves, provided you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

We also use an external ERP system for order and contract processing. The data transfer or processing taking place in this respect is based on order processing.

The same applies to the transfer of data to our manufacturers or wholesalers in the cases in which they take over the shipping for us (drop shipping).

Data transfer to shipping service providers

If you have given us your express consent for this during or after your order, we will give you this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR forward your email address and telephone number to the selected shipping service provider so that they can contact you prior to delivery for the purpose of delivery notification or coordination.

The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we inform you in this declaration.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

Data transfer to debt collection companies
To fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR we pass on your data to a commissioned collection agency, insofar as our payment claim has not been paid despite the previous reminder. In this case, the debt is collected directly from the debt collection agency. In addition, the transfer serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in an effective assertion or enforcement of our payment claim in accordance with Art. 6 Para. f GDPR.

4. Email newsletters and mail advertising

E-mail advertising with registration for the newsletter
If you register for our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time and either by sending a message to the contact option described below or by using the link provided in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that, which is permitted by law and about which we inform you in this declaration.

The newsletter is sent as part of a processing on our behalf by a service provider to whom we pass on your email address. This service provider is located within a country of the European Union or the European Economic Area.

Postal advertising and your right to object
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by post. This serves to protect our legitimate interests in a promotional approach to our customers, which predominate in the context of a balance of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.

5. Use of data in payment processing

Credit check
If we make advance payments, e.g. when purchasing on account, it is necessary for the conclusion of the contract in accordance with Art. 22 Para. 2 lit. a GDPR required to obtain identity and credit information from specialized service companies (credit bureaus). We transmit your personal data required for a credit check to the following company (s):

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden

Creditreform Boniversum GmbH
Hellersbergstraße 11
41460 Neuss

Tesch mediafinanz GmbH
Weiße Breite 5
49084 Osnabrück

Appropriate measures to safeguard your rights, freedoms and legitimate interests will be taken into account. You have the opportunity to express your point of view and to contest the decision by contacting the contact person described below.

After completion of the contract, your data processed for this purpose will be deleted, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we inform you in this declaration.

Identity and credit check when choosing Klarna payment services
If you choose Klarna's payment services, we ask for your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO that we may transmit the data necessary for processing the payment and an identity and credit check to Klarna. In Germany, the credit bureaus mentioned in Klarna's data protection declaration can be used for identity and credit checks.

Klarna uses the right information about the right probability of a payment default for a balanced decision on the justification, the rejection of the contractual relationship.
You can give your consent more broadly by sending a message to the contact details under st contact details. As a result, we may no longer be able to offer you the right options. You can also give clearer Klarna your consent to this use of personal data expectations.

Identity and credit check when choosing Billpay payment methods

If you choose one of the payment options of our partner Billpay GmbH, you will be asked in the order process to transmit the data required for the processing of the payment and an identity and credit check to Billpay in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR to consent. If you give your consent, your data (first and last name, street, house number, postcode, city, date of birth, telephone number and, when purchasing by direct debit, the account details provided) and the data in connection with your order will be transmitted to Billpay.

For the purpose of its own identity and credit check, Billpay or partner companies commissioned by Billpay transmits data to credit reporting agencies (credit agencies) and receives information from them as well as creditworthiness information based on mathematical-statistical methods, including address data in the calculation. Detailed information on this and the credit agencies used can be found in the data protection regulations of Billpay GmbH. The information received about the statistical probability of a payment default is used by Billpay GmbH for a balanced decision on the establishment, implementation or termination of the contractual relationship.
Billpay also uses third-party tools to detect and prevent fraud. Data obtained with these tools may be stored in encrypted form by third parties so that they can only be read by Billpay. This data will only be used if you select a payment method from our cooperation partner Billpay, otherwise the data will automatically expire after 30 minutes.
You can withdraw your consent to Billpay at any time. However, Billpay may still be entitled to process, use and transmit your personal data if this is necessary for the contractual payment processing or is legally required or is ordered by a court or an authority.

Hire purchase
When selecting the payment method "installment purchase" and granting the necessary data protection consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) together with data required for transaction processing (item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time of order) transmitted to our partner BillPay GmbH, Zinnowitzer Str. 1, 10115 Berlin for the purpose of processing this payment method.

To check the identity or creditworthiness of the customer, our partner carries out queries and information on publicly accessible databases and credit bureaus. The providers from whom information and, where applicable, creditworthiness information can be obtained on the basis of mathematical-statistical methods, as well as further details on the processing of your data after transmission to our partner BillPay GmbH, can be found in their privacy policy, which you can find here: https://www.billpay.de/de/datenschutz-de/

Our partner BillPay GmbH uses the information received about the statistical probability of a payment default for a balanced decision on the establishment, implementation or termination of the contractual relationship. You have the opportunity to express your point of view by contacting our partner BillPay GmbH and to contest the decision.

The consent given to data transfer in the ordering process by consent can be revoked at any time, even without giving reasons, with effect for the future.

6. Cookies and web analytics

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). The duration of the storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:

Internet Explorer™
Safari™
Chrome™
Firefox™
Opera™
If cookies are not accepted, the functionality of our website may be restricted.

Use of Google (Universal) Analytics for web analysis
Insofar as you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, this website uses Google (Universal) Analytics for the purpose of website analysis. The web analysis service is provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.com). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transferred to a Google server in the USA and abbreviated there in exceptional cases. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. After we have ceased to use Google Analytics and have ceased to use it, the data collected in this context will be deleted.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield.

A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with future effect by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de. This prevents the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.

As an alternative to the browser plugin, you can click <a href=""javascript:gaOptout()"">this link</a>, to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is placed on your device. If you delete your cookies, you will be asked to give your consent again.

7. Online marketing

Google reCAPTCHA
For the purpose of protecting against misuse of our web forms and against spam, we use the Google reCAPTCHA service in the context of some forms on this website. Google reCAPTCHA is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. (www.google.com). By checking manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. According to Art. 6 Para. 1 Clause 1 lit. f GDPR to safeguard our legitimate interests in protecting our website, which outweigh our interests, in protecting our website from misuse and in a trouble-free presentation of our online presence.

Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, as part of the verification, methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website, including your IP address, is usually transmitted to a Google server in the USA and stored there. In addition, other cookies stored in your browser by Google services are evaluated by Google reCAPTCHA.
There is no reading or saving of personal data from the input fields of the respective form.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Due to this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the JavaScript or cookie and relating to your use of the website (including your IP address) and from processing this data by Google by executing it in your browser settings prevent JavaScripts or the setting of cookies. Please note that this may limit the functionality of our website for your use.

Further information on Google's data protection policy can be found here.

8. Social media

Use of social plugins from Facebook, Twitter, Instagram, using the Shariff solution.

Social buttons from social networks are used on our website.

This serves to protect our legitimate interests in an optimal marketing of our offer, which predominate in the context of a balance of interests, in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. In order to increase the protection of your data when you visit our website, these buttons are not fully integrated as plugins, but only by using an HTML link on the page. This integration ensures that when you visit a page on our website that contains such buttons, no connection is yet established with the servers of the provider of the respective social network.

If you click on one of the buttons, a new window opens in your browser and opens the page of the respective service provider on which you (e.g. after entering your login data) e.g. can press the Like or Share button.

The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages as well as a contact option and your rights and setting options to protect your privacy can be found in the providers' data protection information:

https://www.facebook.com/policy.php

https://twitter.com/de/privacy

https://help.instagram.com/155833707900388

Our online presence on Facebook, Twitter, Instagram

Our presence on social networks and platforms enables better, active communication with our customers and prospects. We provide information about our products and ongoing special promotions.
When you visit our online presence in social media, your data can be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used to e.g. Place advertisements inside and outside of the platforms that presumably correspond to your interests. For this purpose, cookies are generally used on your end device. The visitor behavior and the interests of the users are stored in these cookies. According to Art. 6 para. 1 lit. f. GDPR to safeguard our legitimate interests, which predominate in the context of a balance of interests, in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked for your consent (consent) to data processing by the respective social media platform operators, e.g. with the help of a checkbox, the legal basis for data processing is Art. 6 Para. 1 lit. a GDPR.
As far as the aforementioned social media platforms are headquartered in the USA, the following applies: For the USA, the European Commission has passed an adequacy decision. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
The detailed information on the processing and use of the data by the providers on their pages as well as a contact option and your rights and settings options to protect your privacy, in particular options for objection (opt-out), can be found in the privacy policy of the providers linked below. If you still need help with this, you can contact us.

Facebook: https://www.facebook.com/about/privacy/

The data processing is based on an agreement between jointly responsible persons in accordance with Art. 26 GDPR, which you can see here.
Further information on data processing when visiting a Facebook fan page (information on Insights data) can be found here.

Twitter: https://twitter.com/de/privacy

Instagram: https://help.instagram.com/519522125107875

Opposition option (opt-out):

Facebook: https://www.facebook.com/settings?tab=ads

Twitter: https://twitter.com/personalization

Instagram: https://help.instagram.com/519522125107875

9. Contact options and your rights

As a data subject, you have the following rights:

• according to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• according to Art. 16 GDPR, you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;
• according to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing
  
  • to exercise the right to freedom of expression and information;
  • to fulfill a legal obligation;
  • for reasons of public interest or
  • is necessary to assert, exercise or defend legal claims;
• according to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, as far as
  
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you refuse to delete it;
  • we no longer need the data, but you need it to assert, exercise or defend legal claims or
  • you have objected to processing in accordance with Art. 21 GDPR;
• according to Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible;
• according to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of consent or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Right to object Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which outweigh our interests, you can object to this processing with effect for the future. If the processing takes place for the purposes of direct marketing, you can exercise this right at any time as described above. If the processing takes place for other purposes, you have a right to object only if there are reasons that arise from your particular situation. After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing of the assertion, exercise or defense of Serves legal claims This does not apply if the processing is done for the purposes of direct marketing. Then we will no longer process your personal data for this purpose.