Right of withdrawal
Consumers have a fourteen-day withdrawal.Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
In order to exercise your right of cancellation, you have to give us (Z-Zero GmbH, Talstrasse 2b, 56316 Raubach, email@example.com, Germany, phone: +49(0)2684 978616) by means of a clear declaration (e.g. a mailed one Letter, fax or email) of your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.Consequences of cancellation
If you withdraw from this contract, we have made all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to Z-Zero GmbH, Reklamationsabteilung, Talstraße 2b, 56316 Raubach, Germany immediately and in any event within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.
The right of cancellation does not exist for the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
- Contracts for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
If you finance this contract with a loan and later revoke it, you are no longer bound to the loan contract, provided that both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation to finance it. If the loan has already flowed to us when the cancellation takes effect, your lender will enter into our rights and obligations arising from the financed contract in relation to you regarding the legal consequences of the cancellation or return. The latter does not apply if the present contract deals with the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as much as possible, make use of your right of cancellation and also cancel the loan contract if you also have a right of cancellation.